How we collect, use and protect personal information.

1. Who we are

Boutique Property Connect is the data controller for personal information collected through this website and our related property enquiry services.

2. What data we collect

The information we collect depends on how you interact with us and may include:

• Identity and contact details: name, email address, telephone number, company name and preferred contact method.
• Buyer and investor data: preferred locations, budget, funding method, purchasing timescale, property types, investment strategies, target yield, bedroom requirements and additional buying criteria.
• Seller and property data: property address, postcode, property type, bedrooms, tenure, occupancy, condition, estimated value, desired price, mortgage balance, selling timescale, reason for selling and other details you provide.
• Appointment and communication data: booking details, call notes, emails, messages, enquiries, follow-up history and preferences.
• Marketing preferences: whether you have requested property opportunities, updates or other communications.
• Technical and usage data: IP address, browser and device information, referring pages, pages viewed, approximate location, timestamps, cookies and similar identifiers.

We do not intentionally collect personal data from children under 16. Please avoid including special-category or other sensitive personal information unless it is genuinely necessary for your enquiry.

3. How we collect data

We may collect personal data when you:

• submit a buyer, investor or seller enquiry form;
• book an appointment through our website;
• contact us by email, telephone, SMS, WhatsApp or social media;
• ask to receive property opportunities or marketing updates;
• interact with our website, forms, booking tools or tracking technologies;
• are introduced or referred to us by a professional contact or another person.

4. How we use your data

We may use personal data to:

• respond to buyer, investor, seller and general property enquiries;
• understand buying criteria and identify potentially relevant property opportunities;
• review seller circumstances and discuss potential property-selling options;
• arrange appointments, calls, viewings and follow-up activity;
• maintain contact, enquiry and opportunity records in our CRM;
• communicate by email, telephone, SMS or WhatsApp;
• send property opportunities or updates where requested or otherwise permitted by law;
• operate, secure, analyse and improve our website and services;
• prevent fraud, misuse and security incidents;
• meet legal, accounting, regulatory and professional obligations;
• establish, exercise or defend legal claims.

5. Lawful bases for processing

Depending on the activity, we may rely on:

• Consent: for optional marketing or non-essential cookies and tracking where consent is required.
• Contract or steps before a contract: where you ask us to take steps relating to a property enquiry, appointment or potential service.
• Legitimate interests: for responding to genuine enquiries, maintaining business records, improving services, protecting systems and following up relevant property interests, provided those interests are not overridden by your rights.
• Legal obligation: where processing is necessary to comply with legal, regulatory, tax, accounting or reporting duties.

6. Cookies and tracking

Our website uses cookies and similar technologies to operate forms, booking functions, security features and website analytics. We also use Propernetics website and external-tracking technology to help understand visits, attribute enquiries and improve user experience.

Some technologies may be essential. Others are non-essential. Where consent is required, non-essential cookies or tracking should be used only after the relevant consent has been obtained. You can also manage cookies through your browser settings and any cookie controls made available on the website.

7. Sharing your data

We do not sell personal data. We may share it, where necessary and lawful, with:

• website, hosting, CRM, form, booking and communications providers, including Propernetics;
• email, telephone, SMS, WhatsApp, analytics and IT-support providers;
• professional advisers such as solicitors, accountants, compliance advisers and insurers;
• property professionals, buyers, sellers, agents, valuers or other relevant parties where needed to progress an enquiry;
• regulators, public authorities, law-enforcement bodies or courts where required by law;
• a prospective purchaser, investor or adviser in connection with a lawful business sale, restructuring or transfer.

8. International transfers

Some service providers may process personal data outside the United Kingdom or European Economic Area. Where this happens, we use appropriate safeguards required by data-protection law, such as an adequacy regulation, approved contractual safeguards or another permitted transfer mechanism.

9. Data retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected. The period may depend on the type of enquiry, whether a business relationship develops, legal or regulatory duties, potential disputes and marketing preferences.

• Enquiry and CRM records are reviewed and deleted or anonymised when no longer required.
• Marketing records are retained until you unsubscribe, withdraw consent or object, subject to keeping a minimal suppression record.
• Records required for legal, accounting or regulatory purposes may be retained for the applicable statutory period.

10. Your data-protection rights

Depending on the circumstances, you may have the right to:

• be informed about how your personal data is used;
• access a copy of personal data we hold about you;
• rectify inaccurate or incomplete information;
• request erasure in certain circumstances;
• request restriction of processing in certain circumstances;
• object to legitimate-interest processing or direct marketing;
• receive or transfer certain data in a portable format;
• withdraw consent at any time where consent is the lawful basis;
• receive information about certain solely automated decisions, where applicable.

To exercise a right, contact [email protected]. We may need to verify your identity. Some rights are not absolute and exemptions may apply.

You may also complain to the Information Commissioner’s Office if you believe your data-protection rights have been infringed.

11. Security

We use technical and organisational measures designed to protect personal data against accidental or unlawful loss, alteration, misuse, unauthorised access or disclosure. No internet or storage system is completely secure, so absolute security cannot be guaranteed.

12. Links to other websites

Our website may link to third-party websites, booking tools, social-media platforms or external services. We do not control their privacy practices, so please review their policies before providing personal data.

13. Changes to this policy

We may update this policy to reflect changes to our services, systems, providers or legal obligations. The latest version will be published on this page.

14. Contact us

For questions about this policy, our services or the personal data we hold about you, please contact:

A member of the team aims to acknowledge emails promptly and normally respond within 48 hours, although formal data-rights requests may take longer where permitted by law.

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